On behalf of everyone at Royal + Reese, our hearts go out to all those impacted by COVID-19. As we navigate the rapidly changing situation, we want to focus on the health and safety of our employees, customers and community.
As of March 18th, we made the decision to suspend local pickup and drop-off at our warehouse until April 15th. We took this precautionary measure to limit the exposure of our customers and employees.
Starting March 21st at 5pm, Illinois has issued a shelter in place order. All non-essential businesses must close, and thus our employees are not allowed to come into our warehouse. Because of this, it is inevitable that we will experience delays in shipping orders and processing returns.
We hope to take this time to be able to connect with our customers more, and see where God leads us and our business.
Update March 26th: As we continue to guide the company through this difficult situation, we will be making some necessary changes to the business. Going forward, we will not be offering free shipping at $75. We will continue to offer local pickup options once quarantine is lifted, and it is deemed safe. We appreciate your understanding as we navigate this new normal for our business.
The R+R Team
Tara, Whit & Kait