Charmaine Poncho

Royal + Reese has an $8 flat ship rate and items ship within 3 business days, unless specified that your item is a pre-order.  Any items purchased with a pre-order will be shipped when the pre-order items arrive. Most pre-orders are 3-4 weeks but please refer to the product listing for the turnaround time.

We do not provide cash refunds.  We will return items for store credit within 60 days of purchase, or the item can be exchanged for another item of equal or lesser value within 60 days of purchase.  If you would like to exchange for an item that is more than the item you are exchanging, we will send you an invoice for the difference between the two items. We must receive your return within 60 days of purchase.  Postmarked items within 60 days of purchase do not count and will be sent back at the customer's expense.

 We ask that all items are in original condition, meaning:

• Tags are still on the item
• Item is unwashed and unworn

If the item is not returned in the condition it was sent to you, we reserve the right to decline the return and will be sent back at the customer's expense.

To process a return, please follow our process on the returns tab.