Frequently Asked Questions

Q: Do you accept returns?
A: We will return your items for shop credit within 30 days of purchase. The refund will be in the form of an R+R shop credit. The customer is responsible for paying their own return shipping as is the standard in the industry amongst all retailers.

We ask that all items are in original condition, meaning:
*Tags are still on the item
*Item is unwashed and unworn

To return an item, simply visit https://www.royalandreese.com/pages/returns.

While we try to carefully inspect every item for flaws before sending it to you, there may be times there are damages to the item. In these cases, we ask that you email customerservice@royalandreese.com with a picture of the damage so we can better take care of you.  We must be notified of damages within 30 days of purchase or we are not able to process a damage after that point.

We can not return shoes that have been mailed back in only the shoe box.  We are not able to resell the shoes after the box has been destroyed so be sure to send all shoes back in their original packing boxes not the shoe box itself.

Q: Do I pay for return shipping?

A: Yes, you will pay to ship the item back to us. This is the standard process in the retail industry. We now offer a pre-paid label upfront for the customer to send back returns. Upon us receiving your items, we will deduct the postage cost off of the customers return amount. If the package arrives and does not have enough postage on it, the package will be refused and shipped back at the customer's expense. We go through UPS for the pre-paid label, but if you'd like to go through a different shipping company, you may do so! 

Q: Do you ship internationally?

A: We are unable to ship internationally at this time.

Q: Can we pick up our order?
A: We are unable to offer local pickup as our items are shipped directly from the vendor.

Q: Can I cancel my order? 

A: We are not able to cancel any orders.  It is a very manual process to catch an order that was placed incorrectly and due to the volume of orders that we receive, we are not able to cancel an order.

Q: How quickly will I get my order?
A: Most of our items will come directly from the vendor. It typically takes 5-10 business days for orders to ship.

Q: Do you accept exchanges?
A: Yes! As long as the item is in stock, we are happy to do an exchange. You can start the process here: https://www.royalandreese.com/pages/returns 

Q. Can I return or exchange a free piece? 

A. We do not allow returns or exchanges on free pieces.  Since the item was sent to you as a free gift, shipping has already been incurred to mail the item, so we are not able to ship another piece for free.  

Q: What if my item is defective?
A: If your item is defective, please contact us immediately at customerservice@royalandreese.com and provide a photo of the defective item.  Defects do have to be brought to our attention within 30 days or purchase and before the item is washed or worn.  

Q: Can I upgrade my shipping?
A: We do not have an option for expedited shipping.  We ship everything through USPS and depending on weight, it will ship first class or priority.

Q: Do you wholesale your products?
A: We do not wholesale our product.  We are only an online retailer.

Q: What form of payments do you accept?
A: We accept all major credit cards.  You can also pay through Apple Pay, Paypal, and After Pay.

Q: Are you sold in any stores?
A: No, we are only available online.

Q: Will my items shrink?
A: The T-shirts are not pre-shrunk. You can expect minor shrinking.  We recommend drying on low heat.  The leggings typically run a little longer but with the fabric content we don't see shrinking with them due to the polyester spandex blend.  

For women's items, we would always suggest following the care label but washing on cold and hang drying is the most common practice amongst our staff and we've seen no issues with shrinking.  

Q: Where can I find your sizing?
A: On every listing, we provide a size chart.  We try our best to have as much detail about the item as possible so you can get a good idea of how it fits. On all of our women's items, we have listed the fit of the item and also the model fit so you can see how tall and what size each person is wearing. 

Q: How do I get in touch with you if I have questions about my order?
A: Email us at: customerservice@royalandreese.com

Q: Do you share your information with third parties?
A: We do not share our customer list.  We will add you to our email list to keep you informed of new arrivals, sales, announcements, etc.